Responsibilities
- Serve as the primary point of contact for enterprise customers, delivering timely and high-quality support throughout the onboarding journey
- Lead and coordinate the full implementation lifecycle, including product setup, installation, and system configuration
- Walk new clients through onboarding procedures to ensure they can confidently adopt and use enterprise communication tools
- Identify, diagnose, and resolve technical challenges, escalating issues when necessary to maintain service continuity
- Manage customer expectations, track project timelines internally, and recommend actions to prevent project delays
- Collaborate with departments such as Sales and Engineering to meet delivery deadlines, fulfill requirements, and highlight opportunities for expanded solutions
Other
- Fluent in French (specifically Québécois)
- May utilize AI-enabled tools during the hiring process, including for resume review, scheduling, and interview note-taking or transcription
- Candidates will be notified in advance and their consent will be obtained if interviews are recorded or transcribed
