Responsibilities
- Provide exceptional customer service via email, phone, and chat to resolve inquiries and issues promptly.
- Build and maintain positive relationships with customers, anticipating their needs to ensure satisfaction.
- Conduct customer outreach and follow-ups to provide personalized support and ensure continued engagement.
- Maintain accurate records of customer interactions and monitor feedback to identify improvement areas.
- Collaborate with cross-functional teams to meet customer needs and drive process improvements.
- Assist with special projects to support the customer happiness team, such as research or system development projects.
Requirements
- Empathetic problem solver with excellent written and verbal communication skills.
- Skilled at building long-term relationships and proactive in improving processes.
- Purposeful and driven, passionate about achieving results and making an impact.
- Positive attitude, solution-oriented mindset, and accountable in commitments.
- Open to feedback, continuously learning, and a team player who values empathy and compassion.
Join Our Vision
We are searching for professionals who are not just skilled but also deeply align with our core values. At NORY, our 'Ways of Being' guide everything we do: We are purposeful in our actions, always asking 'why' to cultivate inner motivation. We ask 'how to make it work' before wondering 'if it will be possible.' Our decisions are grounded in data and logic. We are accountable and disciplined. We actively seek feedback, embracing different perspectives and effective methods that contribute to our growth. We avoid superficial solutions, opting instead to thoroughly analyze problems to create sustainable, scalable responses. We are unifiers, fostering a loving and caring team environment that deeply values empathy and compassion. If these values speak to you, see how you align with our complete 'Ways of Being' at www.nory.co/value.
To Apply
If you have a special reason to apply, please email Liza(at)nory.co your resume and cover letter along with a sample response to the following client prompt with the subject line: 'Customer Happiness Representative Application.' 'We are reconsidering camps for our 4-year-old. Given he has difficulty adjusting to new environments, we are considering just putting him in the daycare that he will be attending for his Pre-K program. What is your refund policy? We would like to keep our 7-year-old enrolled!'
Additional Information
- Hours: 10-30 hours per week
- Weekend partial availability preferred
