Responsibilities
- Solve customers’ problems, via email/chat for a variety of clients.
- Achieve key standards in customer satisfaction and performance.
- Work closely with leaders to improve our software and operations.
Requirements
- Excel in a high-standards, fast-paced environment.
- Type 40+ wpm with 99% accuracy!
- Are dependable: you show up ready to roll every day!
- Are a quick learner – our agents serve multiple clients, with evolving policies and procedures.
- Take ownership in solving problems.
- Are tech-savvy and comfortable using the Google Workspace suite.
- Read, comprehend, and write in English.
Benefits
- Medical, dental, and vision benefits
- Free parking
- Free onsite gym
- Fantastic 19th-floor view, with an awesome break room!
Additional Information
- This is not a remote position; our entire team works in the office!
- Shift Options: Saturday to Tuesday, 7am – 6pm
- Shift Options: Monday to Friday, 2pm to 11pm
- Job offers are contingent on a satisfactory background check as permitted by law.
- Any falsification of your application or any other hiring materials is grounds for rescinding an offer or termination of employment.
- HiOperator is an equal opportunity employer (EOE), and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
- HiOperator uses E-Verify to confirm the employment eligibility of all newly hired employees.
- We will never invite you to join a Google Hangout or similar resources, ask you to purchase your own equipment, or make you pay a fee to apply.
- We will never send you an email from a third-party email service such as Yahoo or Gmail.
- If you are suspicious of a job posting, please verify that the posting is also listed on our official website.
