Lead post-sale operational alignment for Parchment, ensuring accurate data flows between Salesforce and Gainsight and providing Customer Experience teams with the tooling necessary to achieve integration milestones.
Act as first responder for CX operational blockers. This includes manual data cleanup for renewal forecasting or quick Salesforce workflow fixes—whatever it takes to get results quickly.
Translate business requirements from Parchment and specialized BU leaders into scalable, friction-reducing workflows.
Design, test, and ship improvements to the customer journey for both internal teams and customers.
Maintain the source of truth for your assigned business units.
Build and manage Salesforce and Tableau reports to track renewal risk, adoption, and bookings.
Serve as the connector between CX, Sales Ops, and Enterprise Systems (IT).
Proactively identify and raise blockers, propose actionable solutions, and drive initiatives to completion with minimal oversight.
Develop quick-reference guides and lead training sessions for frontline managers to promote adoption of new operational processes globally.

3–5 years of experience in Sales Operations, Customer Success Operations, or similar GTM operational roles; ready to own a business unit or functional territory
Deep familiarity with Salesforce objects, reporting, and dashboarding; understanding of data architecture impacting the post-sale customer journey
Demonstrated execution bias; thrives in ambiguity and solves problems proactively without waiting for detailed step-by-step instructions
Analytical mindset; skilled with large datasets, proficient in Excel or Google Sheets
Strong communication skills; able to translate technical and business requirements across diverse stakeholder groups, including senior leadership

Experience with Gainsight or similar Customer Success platforms
Background in EdTech, especially working with Parchment, Canvas, or other education technology solutions
Project management experience using Smartsheet, Asana, or similar workflow tracking tools

Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.
Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.
Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.
Comprehensive wellness programs and mental health support
Learning and development resources, including professional development tools and tuition reimbursement, to support your growth
The technology and tools you need to do your best work
Motivosity employee recognition program
A culture rooted in inclusivity, support, and meaningful connection

Hybrid

All employees must pass a background check as part of the hiring process.
Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.
Any attempt to misrepresent personal or professional information will result in disqualification.

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