Customer Experience Executive – Welcome Desk (Retail Branch Banking)
Location: Ahmedabad | Role Type: Individual Contributor
We are looking for a proactive and customer-focused executive to manage the Welcome Desk at our bank branches. You will be responsible for handling customer queries, managing deliverables (welcome kits, cards, cheque books), ensuring smooth branch operations, and promoting digital banking usage. The role also includes basic sales support, complaint resolution, and ensuring audit compliance. Ideal candidates will have 1+ year of banking or customer service experience, strong communication skills, and a passion for delivering excellent customer service.
Qualifications
Graduate / Post-Graduate
Should have a Pwd certificate or UDID Card
Purpose:
- Deliver best-in-class branch services, including welcome kits, chequebooks, debit/ATM cards, and Tatkal kits.
- Resolve customer queries/issues promptly within TAT.
- Promote adoption of digital banking channels (Net Banking, Mobile App, Pay‑Zapp).
- Support branch sales targets and ensure audit readiness at the welcome desk.
Apply on company website Ahmedabad, Gujarat, India On-site Full-time
Saira is hiring a CUSTOMER EXPERIENCE EXECUTIVE
About company
Saira is a platform that offers job opportunities to underrepresented groups, including Senior Citizens, people with disabilities, and Women seeking to re-enter the workforce. With a strong commitment to diversity and inclusivity, Saira is dedicated to supporting these marginalized communities in their pursuit of meaningful employment.
Saira is a social impact startup dedicated to offering remote job opportunities to individuals from inclusive sectors, such as Women, Senior Citizens and people with disabilities. Through their innovative high-touch, high-tech job platform, Saira connects these diverse talents with global businesses that are actively seeking to hire from underrepresented communities.
The platform delivers a world-class user experience, providing candidates with hope and support, while a unique score algorithm ensures businesses are matched with the right applicants. Saira focuses on remote diversity hiring, enabling work from anywhere and immediate commencement of work, with opportunities for full-time or part-time roles and continuous upskilling.