About the Role
Responsibilities
- Troubleshoot and resolve technical issues across Bolt.new and StackBlitz via email, chat, and occasional video calls—owning problems from first report through resolution
- Occasionally serve as a public-facing expert and ambassador across social platforms and live events, answering questions with empathy, clarity, and confidence
- Surface bugs, product gaps, and patterns to Product and Engineering with clear, actionable context—you're the voice of the customer internally
- Create and improve self-serve resources: documentation, how-tos, and AI knowledge base content that empowers users to succeed independently
- Collaborate with internal teams to catch emerging issues early and advocate for customer needs in every conversation
- Assist with QA and testing ahead of releases to help catch issues before they reach customers
- Reduce friction for customers by building resources that scale—so we're not solving the same problem twice
- Strengthen the feedback loop between customers and our product team, helping us build what users actually need
- Represent Bolt with credibility and care in every interaction, whether it's a support ticket or a public thread
Work Arrangement
Remote (Worldwide)
Additional Information
- You do not need a college degree to apply
- You do not need to be located in the U.S. — we’re remote-friendly
- You do not need to meet every qualification listed above
- This role is fully remote
- Candidates must be located in a Western European or American time zone
- Multiple candidates are being hired for this role
