Responsibilities
- Serve as the primary contact for incoming customer inquiries across multiple product lines, ensuring all requests are addressed or acknowledged within 24 hours.
- Foster strong client relationships and work to ensure satisfaction with products and services.
- Process and manage customer orders accurately and oversee timely delivery of products and services.
- Coordinate with external vendors as required to maintain effective service delivery.
- Communicate performance outcomes and updates to relevant internal stakeholders.
- Gain in-depth knowledge of core product offerings to effectively guide and inform clients.
- Receive training on additional revenue-generating products to provide cross-functional support when necessary.
- Monitor customer inquiries to detect recurring patterns and share actionable insights with the team.
- Utilize Salesforce to log customer feedback and suggestions for continuous improvement.
- Collaborate with the Finance team when needed to resolve discrepancies in sales data and payments.
- Monitor team interactions with clients to uphold 24-hour response standards and service quality.
- Handle operational duties related to developing programs, conducting user research, and launching new offerings.
- Assist in marketing initiatives such as email campaigns, reseller coordination, and product launch execution.
- Maintain accurate client records including contact details and engagement status through proper system use.
- Generate Salesforce reports and dashboards to monitor key performance indicators.
- Keep procedural documentation current and enhance processes for efficiency and clarity.
- Offer flexible support for team events including webinars, conferences, and product development projects.
Work Arrangement
On-site — London
Team
Reports to: Customer Experience Manager
Other
- 18-month fixed-term contract
- Application closing date: 10th July 2026
- May close early if suitable candidate is found
