Requirements
- 1+ years of customer support or customer-facing experience
- Native-level English communication skills (reading, writing, speaking)
- Professional-level Spanish for user communication
- Familiarity with US user communication norms
- Strong empathy and a user-first mindset
- Self-starter with the ability to independently manage multiple cases and proactively flag issues
- Available to work Eastern Time hours (9am–6pm ET, Mon–Fri)
Nice to Have
- Experience with support tools such as Intercom or Zendesk
- Experience supporting a mobile app or SaaS product
- Familiarity with subscription billing or in-app purchase flows
- Comfortable using AI tools in day-to-day work
Benefits
- Join a fast-growing company with product-market fit and strong investor backing
- Work with a tight-knit, high-caliber team
- Opportunity to impact millions of users globally
- Global exposure with users across 40+ countries
- Chance to travel and interact with international offices
Work Arrangement
Remote (Country) — Argentina, Brazil, Mexico
Team
Structure: Global Customer Experience (CX) team
Additional Information
- Fully remote role
- Working hours: 9am–6pm ET, Monday–Friday
- Languages required: English (native), Spanish (professional)
- Must be based in Argentina, Brazil, or Mexico
- Distributed team across San Francisco, Seoul, Tokyo, Taipei, and Ljubljana
