Responsibilities
- Clear and concise communication to our customers via live chat, email and phone.
- Listening to customer inquiries and resolving problems effectively whilst adhering to policies and procedures.
- Addressing customer complaints professionally, with empathy and patience, with a focus on turning negative experiences into positive ones.
Requirements
- Fluent in Dutch
- Excellent oral and written communication skills
- Strong organisational and time management abilities
- An ability to work independently while contributing to the wider team and our culture
- Enthusiasm and be a self-motivated team player
Nice to Have
- Previous experience in the gambling industry is desirable but not essential
Benefits
- Hybrid work policy
- 4 weeks of Workation (T&C apply)
- 25 vacation days and 3 ATV days
- Excellent pension scheme
- Work-from-home allowance
- Company provided lunch
- Team and office social events throughout the year
- In-house gym
Work Arrangement
Hybrid
Team
Team size: over 2000. Structure: Team Leo, innovators, initiators, and groundbreakers working across 19 offices worldwide
Additional Information
- Operations run 365 days a year
- Variety of shift patterns including day and night shifts
- Specific shift details discussed during interview process
- Language requirement: Dutch
