Responsibilities
- Design and build Hirevue's customer enablement function using an agent-based, automated approach
- Build AI-powered workflows that deliver education, guidance, and nudges to the right customers at the right moment in their journey
- Create intelligent self-serve experiences that feel personal at scale, so customers get what they need without waiting for a human to show up
- Partner with Product, PS, CS, and Solution Architecture to translate platform capabilities into enablement systems that drive measurable adoption
- Continuously test, iterate, and improve, treating enablement like a product, not a project
- Show up directly for customers — delivering sessions, facilitating conversations, and being the kind of expert customers trust and come back to
- Be a proactive point of contact across our broader customer base, reaching out before customers know they need you
- Identify adoption signals, risk indicators, and expansion opportunities
- Represent Hirevue with warmth and expertise in every interaction, from a first-time product question to a strategic conversation with a senior stakeholder
- Program Manage Hirevue's Customer Advisory Board (CAB) and Executive Sponsor Program
- Sustain connections with key customers between formal touchpoints, keeping relationships warm and meaningful
- Support the Chief Evangelist in preparing for and executing senior customer engagements, bringing continuity and context to every interaction
- Keep strategic programs running smoothly, because the best customer experiences don't happen by accident
Requirements
- Thinks in systems, builds in AI, and designs enablement the way modern technology should work: intelligent, automated, scalable, and deeply human in its impact
- Focuses on what comes after implementation: driving adoption, deepening product value, and building systems that make customers genuinely successful at scale
- Not someone who records tutorial videos and writes knowledge base articles
