Arbor Education is looking for a Customer Education Team Coordinator to ensure the Customer Education team operates efficiently and delivers exceptional educational experiences. You will coordinate schedules and workflows to boost team efficiency, reduce administrative burden, and ensure training is booked and delivered timely for our school customers.
What You'll Do
- Coordinate schedules and workloads for the Customer Education team.
- Contribute to team meetings, ensuring clear communication and collaboration.
- Track team performance metrics and report on progress towards goals.
- Own the scheduling of the Customer Education team resource.
- Provide administrative support to the Customer Education team in responding to customer enquiries about training bookings, agendas and resources.
- Work collaboratively to ensure that customer education resources are current, such as FAQs, the Arbor Foundations programme, and the CPD calendar.
What We're Looking For
- Excellent planning and organisational skills.
- Excellent analytical skills.
- Excellent communication and influencing skills.
- Able to work across multiple key stakeholders.
- An understanding of customer education service resource planning and exposure to sales pipelines.
- Able to work under pressure.
- Use of systems including Google suite, Gainsight, Asana, Zendesk, and Articulate.
Technical Stack
- Google suite
- Gainsight
- Asana
- Zendesk
- Articulate
Team & Environment
The Customer Education team consists of 15+ FTE and a bank of external freelance trainers. You will be part of this team, working closely with the Head of Customer Education, Customer Education Team Leads, and the Learning and Content Manager, reporting to the Head of Customer Education and Customer Education Team Leads.
Benefits & Compensation
- Full-time salary: £25,125 per annum (pro-rata for part-time; £13,400 actual salary based on 20 hours per week).
- 32 days holiday (plus Bank Holidays), made up of 25 days annual leave plus 7 extra company-wide days.
- Enhanced maternity and adoption leave (20 weeks full pay) and paternity (6 weeks full pay) pay.
- 5 free return-to-work maternity coaching sessions.
- Access to services such as Calm, Bippit (financial wellbeing coaching), and Health Assured (Employee assistance programme).
- Champion flexible working.
- Social committees that plan team, office, and company-wide events.
- Dedicated professional development training budget for CPD courses, upskilling resources, and professional memberships.
- Volunteer with a charity of your choice for a day each year.
Work Mode
This is a fully remote position.
Arbor Education is an equal opportunities organisation. Our goal is for Arbor to be a workplace which represents, celebrates and supports people from all backgrounds.
