Responsibilities
- Lead onboarding for new customers with an emphasis on proper environment configuration, product adoption, and user independence
- Coach business teams, data engineers, and developers using tailored guidance based on their technical expertise
- Establish a clear deployment roadmap by proactively assessing customer business goals and motivations for adoption
- Advise on effective application and BI development using platform-specific methodologies
- Support setup of platform environments and data source integrations
- Share insights on future product capabilities and strategic direction
- Assist in transitioning workflows from legacy tools to the current platform
- Guide integration of analytics into daily business operations
- Offer expertise in structuring and transforming data models
- Deliver recommendations for improving system performance
- Support implementation of secure access controls, including single sign-on, team hierarchies, and row-level permissions
- Ensure customers commit to achieving early value, collaborating with Sales and Customer Success teams
- Own key milestones from sales transition through initial training, deployment support, first use case delivery, and handover to Customer Success
- Facilitate structured feedback to Product, Support, and Sales to improve onboarding effectiveness
- Identify potential risks and lead efforts to resolve onboarding obstacles
- Capture and share institutional knowledge while training team members
Benefits
- Base salary forms one component of the overall employee compensation structure
- Eligibility for stock options is included with this position
- Access to a complete benefits program covering health, wellness, and financial security
Compensation
Base salary is one component of the overall employee compensation structure
Other
- All employees must adhere to established confidentiality and security protocols when managing sensitive information
- Employees are required to comply with corporate data protection policies
