Responsibilities
- Serve as the primary contact for clients regarding delivery timelines, from pre-collection to final delivery, escalating problems when necessary
- Accurately input and manage all customer orders in the internal ESL system according to client specifications
- Collaborate with Planning teams to process changes and ensure shipments meet client expectations
- Respond to and resolve operational issues reported via Driverline communications
- Coordinate with Forecasting, Planning, and Account Management teams on last-minute or unscheduled deliveries, including cost implications
- Actively track delivery compliance, investigate delays or failures, and resolve issues to client satisfaction with appropriate reporting
- Maintain data accuracy in all reporting, consulting the Customer Service Manager when clarification is needed
- Learn and operate client-specific digital platforms as required
- Capture and report any additional charges within defined deadlines
- Generate and submit required reports such as customer dashboards and discrepancy summaries in line with business or client needs, in consultation with the Customer Service or Account Manager
- Verify that all shipments are billed according to the official rate structure and within established timeframes
- Complete a daily checklist confirming all tasks have been fulfilled before shift end
- Provide backup and assistance to the Customer Service team as needed
- Stay informed on company news, job openings, and procedural updates through the ESL Intranet
Work Arrangement
On-site — Warrington
Other
Shift pattern: 4 days on, 4 days off, working daily shifts from 06:00 to 18:00
