Responsibilities
- Handle inbound or outbound calls to understand and address customer needs, concerns, or issues with products or services.
- Provide efficient and accurate responses, explaining potential solutions to ensure customers feel supported and valued.
- Practice active listening by confirming or clarifying information and de-escalating tense situations when necessary.
- Establish immediate rapport with customers and build lasting, trust-based relationships with call center team members.
- Use job-specific software, databases, scripts, and tools appropriately to address a variety of customer topics.
- Understand and strive to meet or exceed call center metrics while delivering consistent, excellent customer service.
- Assess customer needs during interactions and recommend products or services that better suit those needs.
- Participate in training and learning opportunities to expand knowledge of the company, products, sales, and services, and perform other duties to support the company's vision, mission, and core values.
Benefits
- Medical
- Dental
- Vision
- Life & Disability Insurance
- Maternity & Parental Leave
- Flexible Spending Accounts
- Discounted Stock Program
- 401K
- Employee Awards
- Employee Assistance Plan
- Wellness Incentive
- Tuition Assistance
- Career Pathways
Compensation
Incentive pay available
Work Arrangement
On-site
Team
Call center team
Other
- Incentive pay available
- Ample opportunities for advancement with career paths program
- Must be legally eligible to work in the US
- Benefits include: Medical, Dental, Vision, Life & Disability Insurance, Maternity & Parental Leave, Flexible Spending Accounts, Discounted Stock Program, 401K, Employee Awards, Employee Assistance Plan, Wellness Incentive, Tuition Assistance, Career Pathways
Must be legally eligible to work in the US
