ISTA Personnel Solutions South Africa is hiring a Customer Billing Representative to support a U.S.-based dental healthcare client serving nursing homes. In this role, you will be responsible for managing customer accounts, resolving billing inquiries, and facilitating collections while working remotely during EST hours.
What You'll Do
- Manage customer accounts by reviewing outstanding balances and identifying the appropriate course of action for resolution.
- Communicate clearly and professionally with customers via phone and email to address billing inquiries, provide account updates, and resolve discrepancies.
- Maintain accurate and detailed records of all interactions, payment arrangements, and account status updates in internal systems.
- Collaborate with internal teams to ensure account information is accurate and up to date.
- Follow up consistently on past-due accounts to facilitate timely collections while maintaining a positive customer relationship.
- Assist in preparing financial documentation and reports related to billing and collections activity.
What We're Looking For
- Strong attention to detail with a methodical and analytical approach to problem-solving.
- Excellent verbal and written English communication skills.
- Proficient in Microsoft Office Suite, particularly Excel and Outlook.
- Ability to remain patient, empathetic, and professional in all customer interactions.
- Hands-on experience with accounts receivable, invoicing, and statement validation.
- Experience using billing or accounting systems (e.g., QuickBooks or similar platforms).
- Experience liaising with third parties (e.g., insurers, service providers, or external clients) regarding billing queries.
- Ability to manage multiple accounts and priorities in a fast-paced environment.
- Fixed fibre line with a minimum speed of 25 Mbps (upload & download) and wired Ethernet capability.
- Reliable power backup to manage load shedding or outages.
Nice to Have
- Experience in healthcare, medical billing, or regulated billing environments is advantageous.
- QuickBooks experience will be highly advantageous.
Technical Stack
- Microsoft Office Suite
- Excel
- Outlook
- QuickBooks or similar billing/accounting systems
Work Mode
This is a fully remote position requiring you to work EST hours.
