Responsibilities
- Own day-to-day operations of the advocacy program, ensuring consistent, high-quality delivery.
- Identify, recruit, and engage customers; build trusted relationships and create experiences that keep them active and invested.
- Plan and execute a balanced calendar of virtual and in-person activities, including events, exclusive experiences, and recognition initiatives.
- Partner with internal teams to develop advocacy assets such as case studies, testimonials, peer reviews, and speaking opportunities.
- Foster a vibrant, inclusive community by creating moments that are both valuable and enjoyable for customers.
- Collaborate with marketing, customer success, sales, and product teams to align advocacy efforts with business priorities.
- Track engagement and impact metrics; continuously refine programs based on data and feedback. Establish scalable processes and tools to improve efficiency and maximize program impact.
- Deliver targeted, personalized communications that reflect the Nexthink brand—professional, approachable, and human.
- Manage advocacy platforms and external partners to support program execution.
Requirements
- Highly motivated, hands-on individual
- Strong ownership
- Ability to thrive in a fast-paced environment
- Proven ability to build authentic relationships that deliver real customer value
Work Arrangement
Remote (Worldwide)
