Responsibilities
- Engage visitors in meaningful discussions about each site’s unique history through formal and informal interpretation, including leading guided tours, providing context, and sharing interesting anecdotes to help guests connect to our special places in a manner that is captivating and accessible to diverse audiences.
- Provide excellent customer service by welcoming and orienting visitors, acting as an ambassador for the site and The Trustees, providing general information, answering questions, and ensuring a positive guest experience.
- Participate in trainings that provide professional skill development in site-specific content, interpretive philosophies, and museum best practices, as well as continuing education through self-directed research and ongoing study of the history and cultural context of the site.
- Promote the mission of The Trustees and encourage guests to join as members in preserving special places across Massachusetts.
- Collaborate with staff and volunteers to ensure a safe and enjoyable experience for guests
Requirements
- Excellent conversational and public speaking skills
- Background in teaching, museums, customer service, theater, horticulture, or another relevant field
- Ability to climb stairs, walk across uneven or hilly terrain, and stand throughout the day
- Reliable transportation and commitment to the position, the team, and The Trustees’ mission
- Comfort working outdoors in variable weather conditions
- Current authorization to work in the United States – a candidate must have such authorization by their first day of employment.
- A satisfactory criminal background (CORI) check.
- Awareness of and sensitivity to the complex histories associated with some sites, and a willingness to engage meaningfully on painful topics like slavery and the forced removal of Native Peoples from our region
- Professional and team-oriented demeaner
Nice to Have
- High school diploma or equivalent preferred
- Further education in history, theater arts, education, museum studies, or a related field a plus
Benefits
- Sick Time: 40 hours of paid sick time upfront.
- Reciprocity: Employees have access to free and discounted admission and membership to more than 50 nearby museums and cultural institutions.
- Discounts: Enjoy free entry to all Trustees properties, discount event tickets, and discounted merchandise at our stores and on stays at our inns.
Work Arrangement
On-site — Naumkeag, Stockbridge, MA
Additional Information
- Equal Opportunity and Diversity: The Trustees is a proud equal opportunity employer and does not discriminate against any protected status including, but not limited to, age, race, ethnicity, sex, gender, sexual preferences, nation of origin, religion, or disability status.
- The Trustees encourages applications from people of color, persons with varying abilities, women, and LGBTQ+ applicants.
- The Trustees is committed to creating an inclusive and accessible work environment.
- To request reasonable accommodations during the application or interview process, please contact people@thetrustees.org.
- It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.
- An employer who violates this law shall be subject to criminal penalties and civil liability.
