Responsibilities
- Establish and maintain trusted relationships with both prospective and current over-the-counter trading clients by serving as their primary contact and advisor for digital asset transactions.
- Boost sales by uncovering new business opportunities, enrolling clients, managing leads, and executing plans to grow the customer base and increase transaction volume per client.
- Manage a high volume of client interactions via phone, text, and email, including responding to questions, pursuing leads, and initiating contact to encourage trading activity.
- Support clients through cryptocurrency trade execution using Bank Wire and ACH payment methods, ensuring clarity, confidence, and seamless end-to-end support.
- Onboard new users to the OTC trading system by explaining platform functionality, cryptocurrency wallet management, core Bitcoin concepts, and the benefits of OTC trading for large-volume investors.
- Apply strategies focused on client retention to improve loyalty, increase trading frequency, and raise revenue per account over time.
- Collaborate with compliance personnel to review transaction patterns, submit SARs when necessary, and uphold adherence to anti-money laundering and regulatory requirements.
- Monitor and report individual performance metrics such as call effectiveness, client sign-up rates, and average trades per customer, consistently aiming to meet or surpass goals.
- Remain informed about cryptocurrency offerings, market developments, and platform enhancements to ensure client discussions are insightful, valuable, and trust-building.
Benefits
- Attractive base pay supplemented by performance-linked commissions paid in USD, directly tying income to output.
- Additional rewards tied to measurable achievements, ensuring strong performance is acknowledged and compensated.
- Annual allocation of 10 paid vacation days, in addition to recognized U.S. federal holidays.
- Fully remote work model allowing location flexibility across Latin America or Europe, provided a professional workspace is available.
- Opportunity to operate in a dynamic, rapidly expanding fintech environment at the forefront of digital currency innovation, where individual contributions directly impact revenue.
- Inclusive and growth-oriented work culture that values collaboration, recognizes accomplishments, and prioritizes professional development from the start.
Compensation
Competitive base salary plus performance-based commissions in USD
Work Arrangement
Remote (Worldwide)
Other
- Applicants must reside in Latin America (LATAM) or Europe.
- A professional home office setup is required for this position.
- The application process includes submitting a 2-minute video response as part of initial screening.
