About the Role
This position involves providing specialized knowledge and support for cruise travel itineraries in the Asia and South Pacific areas, ensuring clients receive accurate information and personalized service.
Responsibilities
- Advise clients on cruise options across Asia and the South Pacific
- Prepare detailed travel itineraries and documentation
- Respond to customer inquiries about cruise packages and destinations
- Coordinate with cruise lines and vendors for booking and logistics
- Maintain up-to-date knowledge of regional travel regulations
- Assist in resolving client issues during travel
- Provide recommendations based on client preferences and budgets
- Update internal systems with booking details and changes
- Monitor cruise schedules and port availability
- Support marketing initiatives with destination insights
- Ensure compliance with company policies and industry standards
- Handle cancellations, refunds, and rebooking requests
- Liaise with operations teams for seamless service delivery
- Track travel advisories and safety updates for the region
- Deliver pre-departure briefings to travelers
- Maintain records of client preferences and history
- Assist in developing cruise product offerings
- Participate in training on new cruise services
- Gather client feedback to improve service quality
- Promote loyalty programs and special offers
Compensation
Competitive salary based on experience
Work Arrangement
Full-time, remote or office-based
Team
Part of a regional travel support team
Travel Benefits
- Eligibility for discounted cruise rates
- Opportunities for familiarization trips
Professional Development
- Access to training on new cruise products
- Support for industry certification programs
Not available for this position
