Responsibilities
- Work with Information Technology team and customers to obtain and document requirements by creating artifacts such as Use Cases, User Stories, Requirements Definitions, Process Flows, Process Definitions, and User Interface Design.
- Work with team members independently to design, code, configure and test Customer Service Application on Microsoft Dynamics CRM. This would include: entity customization, plug-in development, CRM forms, screens, views, workflows, dashboards and reports development using JavaScript, .Net C#, SSRS and related technologies as needed.
- Utilizé Microsoft Visual Studio 2012 or higher and TFS to develop and maintain code.
- Develop database objects like views and/or functions and integrate them with the CRM solution.
- Interact with development team ana management staff.
- Conduct status meetings, document meeting minutes & action items.
- Provide regular status reports.
- Create and update technical and functional documentation of the system developed.
- Act as the technical expert to answer questions and troubleshoot problems with the Dynamics CRM applications and corresponding databases.
- Debug errors by using logs, print outs, and other system related tools.
- Be responsible in maintaining a safe working environment at all times.
- Perform other duties as required and/or assigned.
Requirements
- Experience in planning, designing, developing, configuring and implementing Microsoft Dynamics CRM System online.
- Ability to work with Information Technology team and customers to obtain and document requirements using artifacts such as Use Cases, User Stories, Requirements Definitions, Process Flows, Process Definitions, and User Interface Design.
- Experience in designing, coding, configuring and testing Customer Service Application on Microsoft Dynamics CRM including entity customization, plug-in development, CRM forms, screens, views, workflows, dashboards and reports development.
- Proficiency in JavaScript, .Net C#, SSRS and related technologies.
- Experience using Microsoft Visual Studio 2012 or higher and TFS to develop and maintain code.
- Ability to develop database objects like views and/or functions and integrate them with the CRM solution.
- Strong communication skills to interact with development team and management staff.
- Ability to conduct status meetings, document meeting minutes & action items.
- Ability to provide regular status reports.
- Ability to create and update technical and functional documentation of the system developed.
- Technical expertise to answer questions and troubleshoot problems with the Dynamics CRM applications and corresponding databases.
- Ability to debug errors using logs, print outs, and other system related tools.
- Commitment to maintaining a safe working environment.
