Responsibilities
- Understand Client Requirements | Client Satisfaction | Solution Architecture: Drive technology success and process transformation in client companies; Host Discovery Sessions; consult with clients to understand needs and processes; define, strategise and implement data models and data flows to and from HubSpot CRM; ensure right solutions proposed; communicate solutions internally to Developers; communicate benefits to clients; produce requirements documentation, ERD documents, business processes, functional specifications, data transformation documents; run workshops and training sessions; produce off-boarding documentation; perform UAT
- Project Planning | Monitor Pre-Sales: Assist in project scoping for tech setup/implementation/optimisation/integration; obtain requirements from executive, sales, and account managers; define project deliverables and outcomes; write comprehensive user stories and acceptance criteria; document project requirements for clients; conduct demos where needed
- Configuring Technology Solutions | Technology Integrations: Lead complex technology configuration projects; mentor and coach junior team members; roll out proposed solutions within HubSpot; setup/optimisation of HubSpot CRM and integrated systems; assist in developing best practices; lead integration projects; work closely with developers and consultants; uncover and define goals; deep dives with clients; mapping and logic defining; define scenarios and test integrations; assist in developing integration best practices; assist in creating/adapting templates and processes; understand platforms that integrate with HubSpot out of the box (Gmail, Vidyard, Salesforce, etc.)
- Perform Technology Audits: Analyse and provide recommendations on technology best practice; feed into technology audit template and process; ensure junior team members understand template and identify opportunities
- Reporting and Analytics: Help define how success is measured on each tech solution across marketing, sales, and service hubs; ensure integrated reporting across tech solutions for closed-loop reporting
- Monitor Requirements of Technology Features and Connect Partners: Keep up to date and present back on technology features and Connect Partners; keep up to date with new technology products, features and changes; have knowledge of connect partner channel; communicate relevant changes internally and to clients
- Conduct Data Migration: Review and analyse data structures, entities, objects and relationships with ERD; interrogate sample data; define data mapping and logic; perform data migrations via CSV; conduct QA and UAT on data migrations
- Drive Team Certifications | Drive Technology Training: Ensure high usage of technology tools; train internal staff and clients; ensure certifications in key technology partners; onboard new staff; enable more people to get certified; provide internal training; mentor and coach team members
Benefits
- Remote work within the country of employment
- Home office budget for desk and chair
- IT Equipment: MacBook or Windows laptop, monitor and mouse
- 20 days annual leave plus extra day for special occasions like birthday
- Flexible schedule
- Huble Swag
Additional Information
- Must have legal right to work and current residency in Australia
- Remote work within Australia
- Home office budget for desk and chair
- IT Equipment: MacBook or Windows laptop, monitor and mouse
- 20 days annual leave plus extra day for special occasions like birthday
- Flexible schedule
- Huble Swag
- Interview Process: Video/Screening Call (20 min), 1st Interview (30 min), Take Home Assessment, Presentation Interview (60 min), Final Interview (30 min)
