Medier is hiring a CRM Executive

Medier isn’t just a marketing agency—we’re creative partners to our clients. From digital and social media strategies to PR, influencer collaborations, SEO, programmatic advertising, and CRM, we offer a comprehensive suite of expert services. By combining creativity with data-driven insights, we don’t just deliver campaigns—we deliver results. Our philosophy is simple — hire a team of diverse, passionate people and foster a culture that empowers you to do your best work. Is it a match? You’re in. We are looking for a highly motivated and detail-oriented CRM Executive with at least 2 years of experience to join our marketing or customer engagement team. The ideal candidate will have hands-on experience with CRM tools and platforms, and a strong understanding of customer lifecycle management. Experience within the e-commerce or iGaming sectors will be considered a significant advantage. As a CRM Executive, you will support the planning, execution, and optimization of customer communication strategies to increase engagement, retention, and customer lifetime value. Key Responsibilities: Campaign Management: Plan, execute, and analyze CRM campaigns across multiple channels (email, SMS, push notifications, in-app messaging). Customer Segmentation: Create and manage customer segments based on behavior, preferences, and lifecycle stages to drive targeted communications. Content Coordination: Work with content and design teams to ensure campaigns are visually appealing, personalized, and aligned with brand messaging. Platform Management: Use CRM tools (e.g., Salesforce, HubSpot, Braze, Klaviyo, Optimove, etc.) to set up, track, and optimize campaigns. Data Analysis & Reporting: Monitor key CRM metrics (open rates, click-through rates, conversion rates, churn, etc.) and generate actionable insights to improve performance. Lifecycle & Retention Strategy: Assist in developing and refining customer retention and reactivation strategies. Compliance & Best Practices: Ensure all CRM communications comply with relevant data protection laws (e.g., GDPR) and follow industry best practices. Collaboration: Work closely with product, customer support, and marketing teams to align CRM strategies with broader business goals. Key Skills & Requirements: Minimum 2 years of experience in a CRM or customer retention role. Hands-on experience with at least one CRM platform (e.g., Salesforce, HubSpot, Braze, etc.). Strong analytical skills and experience with A/B testing and performance tracking. Excellent written and verbal communication skills. Strong organizational skills and attention to detail. Experience in e-commerce or iGaming is highly desirable. Familiarity with HTML for email is a plus. Proactive, data-driven, and customer-focused mindset. What We Offer: ✨ Career Growth & Learning: Exciting challenges and professional development opportunities. 🛂 Official Employment: Fully compliant with Cyprus & EU laws, including support for family relocation. ✈️ Relocation Package: Includes flight tickets and two weeks of accommodation. 🏋️ On-Site Fitness Corner: Stay active while at work! 🗣 Language Courses: Partial reimbursement for language learning. 🎁 Birthday Gift: Because your special day matters to us! 🌴 Paid Time Off: 24 annual vacation days to relax and recharge. 🥗 Office Meals: Enjoy breakfasts and lunches (partially covered by the company). Join us in shaping the future of CRM marketing! 🚀 Reshape marketing with us. Let’s work! By submitting your application, you agree to our