Responsibilities
- Use JIRA to manage global promotions projects and tasks, and to maintain effective communications with all teams and relevant stakeholders.
- Oversee the end-to-end execution of the global promotions calendar.
- Configuration of player rewards and bonuses in the campaign systems.
- Collaborate with local copywriters to ensure full localisation of global promotions material, transforming global mechanics into local messages.
- Upload and test customer-facing communications (e.g., SMS, emails, landing pages, onsite messages, banners push notifications, etc.) for promotions, ensuring all assets are fully QA'd, approved, and ready for the scheduled launch.
- Monitor the ‘shop window’ to ensure all promotions are showing correctly across our products, and that the customer journey is working as intended.
- Act as the main point of contact for our support team regarding customer queries related to global promotions and collaborate closely with them to optimise the customer journeys to reduce contact-drivers.
- Work on a roster along with other Global Promotions CRM Coordinators to provide afterhours support on any incidents relating to CRM promotions.
Requirements
- At least one years’ experience from iGaming or from a similar CRM role in another industry.
- Experience working with Jira, html, and excel.
- Genuine interest in the online Casino sector.
- Good project management skills, enabling you to handle multiple campaigns and tasks concurrently.
- Excellent written and verbal skills in English.
- Understanding of player bonuses and incentives.
- Proficiency in CRM tools and email marketing platforms, ideally from Salesforce or Xtremepush.
- Experience from working in a multi-brand and/or multi-market environment.
Nice to Have
- Proficiency in Spanish, Portuguese, Greek, Estonian, or Latvian will be considered an advantage.
Work Arrangement
Remote (Worldwide)
Additional Information
- After-hours support required on a roster basis.
- Collaboration with regional teams on localisation of global promotions.
- Work with branding team on promotional propositions and creative alignment.
- Provide feedback on enhancements to CRM tools and new player reward types and features.
- Conduct testing for new CRM product releases.
