Responsibilities
- Own Zoho CRM as PayJoy's global go-to-market system of record, accountable for platform stability, data integrity, performance, security, and governance across all markets.
- Prioritize and clear the CRM development backlog with published SLAs and transparent, weekly status reporting to stakeholders, removing single-person bottlenecks on critical development.
- Administer and configure Zoho CRM and build and maintain integrations (e.g., Vambe, Google Calendar, RouteIQ, telephony, and email) using Zoho Flow, Deluge, and APIs.
- Standardize CRM processes and modules across countries (e.g., Global Visits and account classification), leading country-by-country rollout, migration, and enablement with a repeatable playbook.
- Automate reporting and build dashboards that link CRM activity to sales impact.
- Drive user adoption to target thresholds through enablement, training, change management, and top-down enforcement of CRM standards.
- Evaluate AI, automation, and enterprise technology opportunities that eliminate manual work and raise Sales Rep and SDR productivity across the go-to-market teams.
- Define and monitor outcome-based KPIs to measure adoption, automation effectiveness, and business impact, and evaluate pilots and A/B tests for operational improvements.
- Lead and grow the Global CRM team, manage the external Zoho consultant pool and partner escalations, to deliver scalable operational solutions.
Requirements
- 6+ years in CRM Operations, Product/Business Operations, Revenue Operations, or Business Systems, including 3+ years of hands-on Zoho CRM administration and development at scale.
- 2+ years leading operational or cross-functional teams, plus experience managing external vendors or consultants.
- Expert across the Zoho ecosystem (Zoho CRM, Zoho Flow, Deluge scripting, Zoho Analytics): workflows, custom functions, APIs/webhooks, and third-party integrations.
- Proven experience delivering multi-country or multi-entity CRM deployments and driving user adoption and change management for sales or field teams.
- Strong knowledge of CRM platforms, APIs, workflow automation, SQL, and BI/analytics tools, including reporting automation and attribution modeling.
- Experience evaluating enterprise AI, and automation platforms, and with experimentation frameworks and A/B testing.
- Strong stakeholder management, strategic thinking, and analytical skills, with a bias for execution and comfort operating in a fast-paced, high-ambiguity environment.
Benefits
- Local benefits depending on the country of hire
- Company-funded health insurance for employee and immediate family
- Company-funded employee life and disability insurance
- Paid vacation days, unlimited sick leave
- $2,000 USD annual Co-working Travel perk
- $2,000 USD annual Professional Development perk
- Phone finance, headphone benefit, home office equipment allowance and wellness perks
- Catered lunches
Work Arrangement
Remote (Worldwide)
Additional Information
- PayJoy is proud to be an Equal Employment Opportunity employer and welcomes and encourages people of all backgrounds.
- The company does not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
