Responsibilities
- Oversee the complete lifecycle of account setup and ongoing management for key clients, including complex modifications.
- Implement structural changes, analyze account inconsistencies, and resolve obstacles affecting account establishment or updates.
- Respond to internal and external customer inquiries, completing assigned tasks via NiC and Moxie platforms within established performance benchmarks.
- Analyze accounts, investigate data discrepancies, and submit SNOW tickets to request master data corrections when necessary.
- Carry out verification and compliance procedures to support fraud prevention and alignment with Customer Master Data Governance policies.
- Continuously monitor and manage licensing status, financial accountability, and registration details for both new and current accounts.
- Collaborate with cross-functional departments, such as Sales and other internal partners, to ensure prompt and accurate resolution of client requirements.
- Deliver clear and professional communication to clients and internal teams through phone, email, and case documentation.
- Track and adjust workload priorities in real time to meet service level agreements in a fast-paced environment.
- Review customer records for data integrity, consistency, and regulatory compliance through regular audits.
- Recognize opportunities for process optimization and communicate actionable suggestions to leadership.
- Contribute to team growth by sharing knowledge, demonstrating professionalism, and working collaboratively with colleagues.
