Allergan Aesthetics, an AbbVie company is hiring a Credentialing Specialist - Key Accounts

This entry-level Customer Operations role serves as the central point of contact for Key Account creation, maintenance, research, and issue resolution. The Credentialing Specialist provides white-glove support for high-value, strategic accounts and helps ensure a seamless, accurate, and compliant customer experience. This position also supports continuous improvement efforts and contributes to career development within the team. Main Areas of Responsibilities - Manage end-to-end account set-up, maintenance, and complex change requests for Key Accounts. - Perform structural updates, investigate account discrepancies, and resolve issues that may prevent account creation or maintenance. - Handle internal and external customer inquiries and complete assigned work through NiC and Moxie within quality and productivity standards. - Conduct account analyses, research issues, and initiate SNOW tickets for master data changes as needed. - Execute required verification and compliance checks to help protect against potential fraud and ensure adherence to Customer Master Data Governance standards. - Maintain proactive oversight of licensing, financial responsibility, and customer registration information for new and existing accounts. - Partner with cross-functional teams, including Sales and internal stakeholders, to support timely and accurate resolution of customer needs. - Provide clear, professional communication to customers and stakeholders through phone, email, and case updates. - Monitor work queues and reprioritize tasks to meet service level expectations in a dynamic environment. - Audit customer data to ensure consistency, accuracy, and compliance. - Identify process improvement opportunities and present recommendations to team leadership. - Support team development through knowledge sharing, professionalism, and collaboration with peers. Complexity / Impact on Business This role supports high-revenue, highly visible Aesthetics Key Accounts that represent a significant portion of the business. Work often involves complex account structures, ambiguous scenarios, and time-sensitive issues that require accurate, compliant decisions. Strong performance directly affects customer experience, operational efficiency, and the integrity of Key Account data.