San Francisco, United States of America On-site Full-time

Known is hiring a Conversational AI Engineer, System Prompt

Responsibilities

  • Designing foundational prompt architectures to maintain quick, accurate, and context-aware AI responses without increasing processing load or delays.
  • Creating prompt frameworks that reflect a consistent, caring, and distinct brand voice.
  • Integrating long-term user data into live conversations in a way that supports user control and natural interaction.
  • Developing layered prompt sequences with recovery logic to manage off-topic exchanges, sudden shifts, turn-taking cues, and emotional complexity.
  • Building instruction systems that coordinate interactions between users, external services, and internal matching algorithms in multi-agent setups.
  • Constructing specialized testing methods to evaluate the quality of dialogue beyond surface-level correctness.
  • Assessing nuanced conversational traits such as emotional warmth, responsiveness, and factual reliability to minimize errors and improve engagement.

Work Arrangement

On-site — San Francisco

About company
Known
Known is a matchmaker that talks to users and supports them like a friend. Our mission is to empower humanity by applying general intelligence to human connection. Users join Known by telling us their life story. On average, our new users talk to our AI voice agent for 27 minutes, giving us uniquely intimate context that enables our matchmaking. We are a team of engineers who’ve created some of the most widely used AI-driven consumer products including Uber Eats, Uber and Afterpay. We love to work hard, with a high degree of autonomy and ownership. We work together in-person in Cow Hollow, San Francisco.
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Job Details
Department Engineering
Category other
Posted 5 months ago