Responsibilities
- Manage end-to-end contract renewal workflows for assigned customers.
- Work closely with sales, customer success, and leadership teams to ensure smooth renewals and positive client outcomes.
- Build and maintain strong, collaborative relationships with clients.
- Lead internal forecasting conversations and pipeline evaluations with team members.
- Support the development of the renewal function by sharing insights and testing new procedures and playbooks.
- Conduct regular outbound customer calls—both planned and spontaneous—to help clients get the most from their subscription, meeting a monthly target of 42 calls.
Work Arrangement
Remote (Worldwide) — UK
Other
- This position supports all work models—remote, flexible, or office-based—within the UK.
- Candidates joining the Product team will attend in-person events, including Product Group Summits and team gatherings.
- Engineering team hires must attend regional office sessions for onboarding.
- Applicants with travel restrictions or other needs can request accommodations during recruitment.
- For Massachusetts applicants: Lie detector tests are illegal for employment screening under state law.
- For Germany applicants: We welcome applicants of all genders (m/f/d).
- Artificial intelligence may assist in candidate evaluation, but final hiring decisions are made by people.
- Identity verification through CLEAR ID may be part of the hiring process.
