Responsibilities
- Handle incoming and outgoing calls with customers interested in comparing insurance options
- Ask screening questions to determine customer needs and assign the most suitable insurance agent
- Conduct follow-up calls to assess customer satisfaction and confirm service expectations were fulfilled
- Assist customers in being directed to the appropriate insurance representative
- Document customer feedback and interaction outcomes accurately
- Maintain regular contact with management for updates and guidance
- Communicate daily with team members using chat platforms
Work Arrangement
Remote (Worldwide)
Other
- Work remotely from home
- Part-time position
- Back-to-back calls averaging three minutes in duration
- Calls spaced approximately five seconds apart
- Set schedule with a minimum commitment of 20 hours per week
- Operating hours: Monday to Friday from 7 a.m. to 8:30 p.m., Saturday from 9 a.m. to 6 p.m., Sunday from 11 a.m. to 6 p.m.
- Completion of two weeks of virtual training required
- First two days of training require a personal computer equipped with a webcam
- Company-provided laptop for work use
- High-speed internet connection with minimum download speed of 50 mb/s required
- Use of Cat 6 Ethernet cable is mandatory
- Must have a compatible headset, mouse, and functioning webcam
- Maintain a quiet, noise-free work environment
- Occasional screen sharing required for performance coaching
- Applicant must live and work within the state of Texas
- Reliable internet service that meets company connectivity standards is required
- Daily communication with leadership and team via chat platforms
