Responsibilities
- Oversee the appearance, operation, and ambiance of all guest-accessible areas, maintaining exceptional standards of professionalism and brand consistency.
- Lead the end-to-end guest experience from entry to exit, ensuring each interaction is welcoming, efficient, and personalized.
- Serve as the main contact and escalation point for client-facing services, ensuring timely issue resolution and clear communication.
- Welcome visitors upon arrival and guide them to meeting spaces to ensure a smooth and professional entry process.
- Assist in planning and delivering meetings and events, including room preparation, audiovisual support, external catering coordination, and guest logistics.
- Coordinate external hospitality services such as food and beverage setups, third-party catering, and in-room supplies.
- Use booking systems like Book-It and Service Now to manage reservations and maximize space utilization.
- Communicate with clients before, during, and after events to confirm arrangements, address concerns, and collect feedback for service improvements.
- Generate daily and event-specific reports to guide team performance, service upgrades, and operational planning.
- Support and represent external Hospitality and Reception teams, promoting unity and alignment across all guest-facing functions.
- Train front-line staff to uphold service excellence, operational precision, and a mindset of ongoing improvement.
- Offer coaching and direction to team members to build a cohesive and professional presence at the front desk.
- Ensure all shared and client-accessible workspaces are clean, operational, and prepared for both on-site and remote staff.
- Track space usage and work with facilities and IT to support adaptable work models.
- Anticipate and meet the needs of a hybrid workforce by optimizing hoteling desks, meeting rooms, collaboration areas, and amenities for comfort and productivity.
- Serve as a connector between staff, visitors, and support teams to create a seamless and inclusive workplace experience.
- Enhance employee satisfaction by maintaining shared spaces that are inviting, functional, and supportive of effective work.
- Advocate for guests and employees by collecting, sharing, and following up on feedback.
- Partner with internal departments and outside vendors to deliver services that meet client expectations.
- Embrace a technology-forward approach by exploring and integrating tools that improve service delivery and efficiency.
- Leverage innovative solutions to simplify guest services and strengthen client engagement.
- Maintain digital room signage with accurate, up-to-date meeting details and branding.
- Use task management software to track service quality, monitor assignments, and coordinate team efforts.
- Prepare for and assist in implementing AI-driven booking and reporting systems to modernize front-desk operations.
- Perform routine inspections of workspaces to ensure flexible areas meet quality benchmarks and are ready for events.
Work Arrangement
Hybrid
