What You'll Do
Shape and lead community-driven strategies that empower tour and attraction businesses to connect, learn, and thrive. You'll design and manage programs—including webinars, email communications, and social content—to re-engage free users and guide new customers toward long-term success.
Work closely with product, marketing, and sales teams to align community efforts with broader business goals. Identify opportunities to boost customer referrals by deepening trust and product engagement. Use insights from user behavior and feedback to refine strategies and improve outcomes over time.
Develop a content roadmap that expands reach, strengthens relationships, and generates qualified leads. Tap into external networks and co-marketing possibilities through strategic partnerships to amplify impact.
Requirements
- At least two years of experience in community or customer marketing, with a demonstrated ability to grow and sustain online communities
- Strong grasp of how engagement influences customer satisfaction and business performance
- Familiarity with social media platforms and best practices in digital outreach
- Excellent organizational and project management skills, with the ability to manage multiple initiatives simultaneously
- Aptitude for identifying pain points, refining processes, and driving change
- Active interest in travel, tourism, and technology innovations
- Self-directed with the ability to adapt based on user needs and feedback
Benefits
- Competitive compensation with performance incentives
- Health, dental, and vision insurance coverage
- Generous paid time off and vacation policy
- Pathways for career advancement within a growing organization
- Inclusive, collaborative culture that values diverse perspectives
- Opportunity to influence the future of travel technology
