Responsibilities
- Support field sales in helping customers understand the value of the Kong API Management platform
- Understand and help establish customer requirements and grow trusted client relationships throughout the entire sales lifecycle, from initial product reviews to production
- Support PoCs throughout the entire evaluation process
- Ensure 100% customer satisfaction across assigned set of accounts
- Prioritize customer needs and coordinate with support, product, and engineering teams to help support customer needs
- Create technical documentation for DevOps, implementations, and services engagements
- Any additional tasks required by manager
Requirements
- 1-3 years software engineer and/or sales engineer management experience at SAAS, Open Source or Enterprise Software company
- We will also consider those with a background in post-sales or support who are interested and have the aptitude for technical sales
- Solid understanding of cloud computing trends and open source business models
- You are a strong listener and communicator
- You can confidently lead a discussion with a group of Product Managers, Engineers, and Executives
- Enthusiasm for working in a high profile, fast-paced startup culture
Nice to Have
- Experience with Docker
- Fluent working on Linux OSes
- Familiarity with CD/CI pipeline
- Any knowledge on Kubernetes, DCOS/Mesos and Docker Swarm is a plus
