Responsibilities
- Evaluate team workload and schedule capacity in line with company standards.
- Develop and sustain positive customer relationships to promote satisfaction and long-term loyalty.
- Proactively manage customer credit in coordination with management.
- Collaborate with Sales, Customer Service, and Data departments to support operational success.
- Supervise collections activities to enhance key receivables performance indicators.
- Maintain accurate records and ensure timely compliance with audit requirements.
- Address and resolve escalated issues in a professional and efficient manner.
Work Arrangement
On-site
Other
- Start Date: ASAP
- Type of Support: Voice
- Work Arrangement: 100% Onsite (Quezon City)
- Nature of the Account: Travel Outbound Collections
- Shift Schedule | Restdays: US Business hours
- Educational Requirement: Finished at least 2 years in college without back subject/s
- Work Experience: At least have 2 years of experience as Team Lead
- Work Experience: Must have Collections experience
