Responsibilities
- Develop and implement analytics-based collection approaches customized to various risk segments and credit products
- Lead the integration of artificial intelligence to refine decision-making, forecast optimal engagement tactics, and prioritize accounts intelligently
- Create and manage targeted communication methods based on observed customer patterns
- Take accountability for core collection metrics such as recovery ratios, delinquency progression, and collection expenses
- Ensure all collection operations comply with service level agreements and legal standards
- Work closely with teams in Finance, Product, Data, and Legal to align objectives and execution
- Supervise third-party partners including external collection agencies
Benefits
- Private health coverage for employee and dependents
- Access to psychological counseling through Serenis
- Regular mental wellness workshops
- Eligibility for stock options
- Provision of meal vouchers
- Support with relocation for international moves
- Opportunities for professional growth and training
- Pathways for internal career progression
- Language learning access via Preply
- Unlimited paid time off
- Hybrid work model allowing office and remote balance
- Adaptable working hours
- Extended leave for new parents
- Additional time off for caring for a sick child
Work Arrangement
On-site — Luxembourg
Other
- Relocation support provided
- Hybrid working policy: three days per week in-office (Tuesday, Thursday, and one day of choice), with option to request extra remote time
- Unlimited PTO
- Flexible working hours
- Private insurance for employee and family
- Psychological support with Serenis
- Mental health workshops
- Stock Option Plan
- Meal vouchers
- Professional development programs
- Internal mobility
- Language courses with Preply
- Enhanced parental leave
- Additional leave for child sickness
