Requirements
- High school diploma or GED
- Valid drivers license and automobile insurance as per policy and the ability to travel to off-site locations
- Extensive customer service experience
- Extensive experience with Windows 7/Windows 10 and MS Office products
- Extensive experience installing computer software
- Experience installing memory, installing and configuring hard drives, and network cards
- Experience installing and maintaining printers and jet directs
- Ability to manage a stressful work environment related to changing priorities and critical support needs
- Effectively handle prioritizing issues
- Must possess positive customer service, advanced communication, and problem solving skills
- Ability to analyze and coordinate multiple technologies and concepts effectively and create/design Visio drawings for workflows, network diagrams, and project plans
- Excellent verbal and written communication skills
- Ability to work with minimum supervision exercising a high degree of discretion and independent judgement
- Demonstrated ability to relate to all levels of the user community
- Working knowledge of Microsoft Windows Server 2016 or greater
- Good working knowledge of Local Area Network topologies and applications of the OSI Model
- Good working knowledge of Active Directory services and domain topologies
- Knowledge of installing, configuring and troubleshooting networked devices
- Knowledge of installation/troubleshooting of remote access software and multifactor authentication
- Ability to travel to off-site locations
Nice to Have
- Bachelors degree in Computer Science or related field from an accredited College or University
- A+ Certification
- Microsoft Certified Windows Server Administrator or similar certification
- Previous help desk experience
- May consider job related experience in lieu of degree
- Additional knowledge of VMware and/or virtualization technologies and technologies
Work Arrangement
On-site
Additional Information
- Ability to travel to off-site locations