About the Role
This position supports clinical teams in optimizing the use of technology to improve patient care and streamline workflows. The nurse will provide frontline support, training, and feedback to ensure effective implementation and adoption.
Responsibilities
- Deliver hands-on support to healthcare providers using clinical documentation tools
- Educate clinical staff on best practices for integrating technology into daily workflows
- Respond to user inquiries and troubleshoot issues in real time
- Gather and relay user feedback to product and engineering teams
- Monitor clinical workflows to identify opportunities for improvement
- Assist in onboarding new healthcare facilities onto the platform
- Collaborate with cross-functional teams to refine clinical tools
- Ensure compliance with healthcare regulations and data privacy standards
- Participate in the development of training materials and resources
- Track and report on key performance metrics related to clinical adoption
- Support go-live implementations at partner sites
- Conduct virtual training sessions for nursing and physician users
- Maintain up-to-date knowledge of clinical documentation standards
- Serve as a clinical liaison between users and technical teams
- Promote consistent use of tools across diverse care settings
- Escalate technical or clinical issues using defined protocols
- Document user interactions and resolution steps
- Stay current with changes in healthcare delivery models
- Contribute to quality assurance initiatives
- Support after-hours implementations when necessary
- Foster strong relationships with clinical champions
- Advocate for user needs in product development discussions
- Ensure accurate and timely communication during transitions of care
- Assist in evaluating new features from a clinical perspective
- Maintain a patient-centered focus in all interactions
Compensation
Competitive salary and benefits package
Work Arrangement
Remote position within the Central Time Zone
Team
Collaborative clinical team focused on improving patient care through technology
About the Team
This team works at the intersection of healthcare and technology, supporting clinicians in adopting innovative tools that reduce documentation burden and improve patient care. Members are dedicated to user success and work closely with clinicians, product, and engineering teams.
What You’ll Do
Serve as a trusted resource for clinical users, guiding them through technology adoption and daily use. You will combine nursing expertise with technical support to ensure seamless integration into clinical practice.
Not available
