Neon One is looking for a Client Support Analyst to join our team. This role contributes to team success through flawless execution of website content updates and the delivery of exceptional client service. It's ideal for someone who thrives in a collaborative environment and is passionate about creating great client experiences.
What You'll Do
- Work within the Q4 Studio Content Management System to assist publicly traded clients in maintaining up-to-date websites compliant with regulatory standards.
- Conduct frequent quality review checks when performing site updates to ensure accuracy and quality of work.
- Ensure timely delivery of client updates.
- Communicate with clients frequently and professionally to keep them informed on the status of their requests.
- Facilitate high-impact content updates, including the addition or replacement of webcasting information, presentations, disclosure documents (press releases, financial reports), and ESG materials.
What We're Looking For
- 2-3 years of customer service experience.
- Experience working in content management systems.
- Experience with ticketing systems.
- Demonstrated knowledge of HTML and CSS.
- Basic knowledge of Javascript/jQuery.
- Working knowledge of PC and Mac-based environments.
- Ability to work collaboratively within a team environment.
- Passion for delivering exceptional client experiences.
- Capability to manage multiple simultaneous tasks with competing priorities.
- Strong organizational and detail-oriented approach.
- Excellent communication skills, both written and verbal, in English.
- Independent troubleshooting capabilities.
- Drive to expand knowledge and solve problems.
- Strong prioritization, escalation, and appropriate sense of urgency.
- Ability to work both independently and within a team.
Nice to Have
- Financial experience is considered a bonus.
Technical Stack
- Q4 Studio Content Management System
- HTML
- CSS
- Javascript/jQuery
Work Mode
This is an onsite position.
At Q4, we embrace diverse perspectives and experiences as the driving force behind innovation and problem-solving. We envision Q4 to reflect the global community we serve, empowering representation and opportunity at all levels.
