Hunt St is looking for a proactive Client Success Specialist to join our residential division. You will focus on client communication, relationship management, and operational coordination to ensure smooth service delivery and a positive client experience. The role also supports key reporting and billing workflows to maintain operational continuity and protect revenue.
What You'll Do
- Serve as the first point of contact for residential client queries via phone and email, ensuring timely and professional communication.
- Build and maintain strong relationships with clients, clinicians, and internal stakeholders to support service continuity.
- Triage shared inbox inquiries, provide updates, and ensure all client concerns are tracked to resolution.
- Follow up proactively on missing reports, documentation, or service confirmations to maintain workflow accuracy.
- Reconcile end-of-day operational reports and align clinician attendance with scheduling.
- Maintain task visibility, ownership, and workflow tracking across residential operations.
- Coordinate with internal teams to resolve operational gaps, documentation issues, and scheduling discrepancies.
- Verify service delivery against reports and process EPC and non-EPC invoices accurately and on time.
- Maintain EPC summaries, validate resident data, and follow up on invalid or incomplete documentation.
- Support residential billing readiness to protect revenue flow.
- Review submitted expenses in line with company policy and coordinate approvals with the Operations Manager.
- Update invoice trackers and ensure accurate financial record-keeping.
- Proactively identify and resolve operational or client-related issues with minimal supervision.
- Take full ownership of assigned tasks, ensuring deadlines and service standards are consistently met.
- Contribute to continuous process improvements across client services and operational workflows.
What We're Looking For
- Minimum of 2 years of experience in client services, customer support, operations, or administrative roles.
- Proven experience in invoicing, billing, or finance support roles.
- Strong client relationship management skills with a professional and confident phone manner.
- Experience handling shared inboxes, client queries, and stakeholder coordination in a fast-paced environment.
- Proficiency in Excel, CRM systems, and invoicing or administrative tools.
- High attention to detail with the ability to manage both client-facing and finance-related tasks.
- Excellent organizational, communication, and problem-solving skills.
- Reliable remote or hybrid work setup with stable internet and contingency plans for outages.
- Proactive, accountable, and able to work independently while maintaining high service standards.
Nice to Have
- Experience in healthcare, residential, or service-based industries.
Technical Stack
- Excel
- CRM systems
- Invoicing or administrative tools
Team & Environment
You will coordinate with internal teams and the Operations Manager.
Benefits & Compensation
- Monthly salary: $1,500 AUD - $2,200 AUD
Work Mode
This is a remote position located in the Philippines.
Hunt St is an equal opportunity employer.
