Responsibilities
- Project Management & Coordination: Manage project timelines, deliverables, and communication for the Success team
- Client Campaign Support: Partner with Success Managers to organize onboarding, campaign launches, and recurring deliverables
- Cross-Team Collaboration: Coordinate handoffs between Creative, Media, and Success teams to ensure alignment and accuracy
- Progress Tracking: Monitor project milestones and task completion across departments
- Documentation & Follow-Through: Keep communication, updates, and follow-ups documented in Airtable or Asana
- Leadership Visibility: Prepare project summaries and updates for leadership review
- Workflow Optimization: Identify opportunities to streamline processes and improve cross-department efficiency
- Onboarding & Rollout Support: Assist in implementing new initiatives and ensuring consistent execution
- Template & System Management: Maintain organized project templates and standardized systems for the Success department
Requirements
- At least 2 years in project coordination, client success, or marketing operations
- Organized & Proactive
- Strong Communicator
- Tech-Savvy: Familiar with Airtable, Asana, HubSpot, and Google Workspace
- Agency-Minded: Experience working in marketing, franchise, or agency environments
- Collaborative Team Player
- Solutions-Oriented
- At least 50 mbps stable Internet connection
- Back-up internet
- At least 16GB RAM
- Core i5 or higher processor
- Perfectly working webcam
- Perfectly working mic and audio
- Organized Workstation
Nice to Have
- Experience supporting multi-location or franchise accounts
- Background in digital marketing or creative project management
Benefits
- Long-term client relationships (4-5 years average)
- Career growth opportunities
- Potential all-expenses-paid trip to US for top performers
Additional Information
- 100% work-from-home
- Mondays through Fridays schedule
- 9:00 AM - 6:00 PM Pacific Time
- Equipment requirements: Internet, computer specs, webcam, microphone
