Responsibilities
- Serve as the main contact for employer clients, guiding them through every stage of the client journey.
- Take full ownership of client retention and account health to foster lasting, successful partnerships.
- Manage the onboarding and implementation process to ensure seamless rollout of benefits programs.
- Deliver continuous training, education, and proactive updates to enhance client engagement and understanding.
- Develop trusted relationships with HR, Benefits, and People teams at client organizations.
- Monitor client usage, engagement levels, and satisfaction to uncover opportunities for improvement.
- Guide clients in maximizing the value and effectiveness of family-building benefits.
- Work with Sales on renewals, expansion opportunities, and long-term account development.
- Collaborate with Marketing and Product teams by sharing client feedback to influence messaging and product enhancements.
- Present regular business reviews, program data, and utilization reports to client decision-makers.
- Coordinate internally to swiftly resolve client issues and uphold high service standards.
- Stay current on developments in employee benefits, fertility care, and global family-building solutions.
- Create and implement customized success plans that align with client objectives and workforce requirements.
Benefits
- Annual base salary ranging from €65,000 to €70,000.
- Eligibility for bonus incentives and company equity participation.
- Access to a global family-building platform with a €5,000 benefits allowance.
- Coverage for one-on-one psychologist sessions and wellness resources through Nilo Health.
- Option to choose a Dance e-bike subscription or a BVG public transit pass for sustainable commuting.
- Discounted access to fitness and wellness activities via Urban Sports Club.
- 30 days of paid vacation annually.
- Hybrid work model allowing up to two remote days per week.
- Opportunity to work remotely for up to eight weeks per year.
- Weekly team lunch provided every Thursday.
- Pet-friendly workplace policy allowing employees to bring dogs to the office.
Compensation
From €65000 – €70000 per year
Work Arrangement
Hybrid — Berlin
Team
Hybrid work with weekly in-person team lunches and a pet-friendly office environment.
Other
- Work from home up to two days per week.
- Remote work up to 8 weeks per year.
- Bring your dog to work.
