Act as the primary point of contact for employer clients, managing relationships throughout the full client lifecycle.
Own client retention and overall account health to ensure long-term satisfaction and partnership success.
Lead onboarding and implementation to ensure a smooth and effective launch of Progyny’s benefits programs.
Provide ongoing training, education, and proactive communication to support client understanding and engagement.
Build strong relationships with HR, Benefits, and People teams within client organizations.
Track client engagement, utilization, and satisfaction to identify opportunities to improve outcomes and strengthen partnerships.
Advise clients on how to maximize the value and impact of Progyny’s family-building benefits.
Collaborate with Sales on renewals, account growth, and long-term partnership development.
Partner with Marketing and Product teams to share client insights that inform product improvements and messaging.
Deliver regular business reviews, program insights, and utilization reports to client stakeholders.
Coordinate with internal teams to resolve client issues quickly and maintain a high level of service.
Stay informed on trends in employee benefits, fertility care, and global family-building solutions.
Develop and execute account success plans aligned with client goals and workforce needs.

2+ years of experience in Client Success, Account Management, Customer Success, or Benefits Consulting.
Experience working with B2B clients, ideally in healthcare, HR tech, digital health, or employee benefits.
Bachelor’s degree in Business, Healthcare Management, Marketing, or a related field.
Strong written and verbal communication skills in English (additional languages are a plus).
Strong project management and organizational skills.
Analytical mindset with the ability to interpret data and present insights to clients.

Competitive Base Salary: From €55000 – €65000 per year.
Bonus Program & Company Equity: Bonuses and ownership opportunities to share in Progyny’s success.
Fertility & Family-Building Benefits: Access to the Progyny Global Platform with a €5,000 benefits budget.
Mental Health Support: 1:1 psychologist sessions and wellness tools via Nilo Health.
Sustainable Mobility Benefit: Choice between a Dance e-bike subscription or a BVG public transport ticket.
Urban Sports Club Discount: Access to discounted fitness and wellness activities.
Paid Leave: 30 days of paid leave per year.
Hybrid Work: Work from home up to two days per week.
Remote Work: Up to 8 weeks of remote work per year.
Weekly Team Lunches: Team lunch every Thursday.
Dog Friendly office: Bring your dog to work.

Strong written and verbal communication skills in English (additional languages are a plus).
Work from home up to two days per week.
Up to 8 weeks of remote work per year.
Bring your dog to work.

Progyny Global is hiring a Client Success Manager (m/f/x)