Responsibilities
- Partner with key clients across Australia & New Zealand to understand how they’re using the platform, identify gaps, and drive greater value and adoption
- Act as a trusted advisor, delivering best-practice guidance to help customers improve risk, audit, and compliance outcomes using the platform
- Build and maintain structured account plans, proactively tracking engagement, usage trends, and overall customer health
- Identify at-risk accounts early (low usage, disengagement, or operational challenges) and take targeted action to re-engage and improve outcomes
- Collaborate closely with Sales, Product, and Support teams to resolve issues, influence enhancements, and support expansion opportunities
- Manage a portfolio of accounts, prioritising activity based on customer need, urgency, and potential impact
Requirements
- 7–8 years’ experience in client-facing roles within the legal, audit, risk, or compliance industry, including 5 years in a client engagement role, supporting clients across Australia and New Zealand
- Experience in the GRC (Governance, Risk, and Compliance) field
- Understanding of GRC domain, regulations, industry standards, as well as experience with software solutions and platforms
- Have experience using technology SaaS platforms and GRC platforms
- Ability to use and work within tools that have already been configured/implemented
- Strong experience with the Microsoft Office suite, particularly Excel
- Strong communication skills in English
- Willingness to travel to client sites
Nice to Have
- Familiarity with GRC (Governance, Risk, and Compliance) competitor technologies
- Strong analytical skills, with experience using data analytics tools
- Client engagement experience within the Asia-Pacific (APAC) region is advantageous
- CPA, CA, CIA, CMA, or ISO certifications are desirable
Work Arrangement
Remote (Country) — Australia, New Zealand
Additional Information
- Willingness to travel to client sites
