CI Azumano is hiring a Client Services Manager

CI Azumano is seeking a Client Services Manager. This is a remote position; however, one week of in-person orientation at our home office in Virginia Beach, VA is required. The Client Services Manager will serve as the primary lead for onboarding and implementation of new User Agencies and will provide ongoing strategic support and account management to existing and prospective agencies. Roles & Responsibilities include, but are not limited to: Travel & Statewide Support - Travel with STP staff to meetings throughout the state, at no additional cost to the State. - Be available for on-site meetings in Sacramento, CA within twenty-four (24) hours’ notice, if requested by STP. - Operate on a Pacific Time Zone (PT) (UTC -8:00) work schedule. Implementation & Onboarding - Lead the onboarding and implementation of new User Agencies - Provide detailed implementation plans outlining specific actions, timelines, and milestones. - Conduct weekly calls with STP and User Agencies to ensure consistent communication and progress tracking. - Develop and manage a structured 90-day onboarding timeline to ensure a smooth and effective transition for each new User Agency. - Oversee integration and configuration of: - Custom travel policies - Custom rule classes - Approval processes - User roles and permissions - Future system configurations - Ongoing site maintenance Strategic Planning & Agency Development - At the request of STP, develop comprehensive goals and tailored strategies specific to each User Agency. - Establish and maintain strong professional relationships with both existing and prospective User Agencies. - Provide proactive account management to ensure long-term engagement and program growth. Performance Review & Opportunity Analysis - Conduct, at minimum, a bi-annual analysis and review of the top ten (10) User Agencies, at the request of STP. - Identify missed travel opportunities and new business opportunities. - Align findings with each User Agency’s specific goals and strategic objectives. CRM & Reporting - Utilize the Customer Relationship Management (CRM) software designated by STP. - Maintain accurate, up-to-date records of all User Agency activities. - Track onboarding progress, agency engagement, and account development efforts.