About the Role
This role is responsible for managing high-value client relationships, ensuring successful adoption of technology solutions, and expanding business opportunities through trusted advisory engagement.
Responsibilities
- Lead strategic account management for enterprise clients using Microsoft platforms
- Act as the primary point of contact for client stakeholders and internal teams
- Drive customer success by aligning technology solutions with business goals
- Identify expansion opportunities within existing client portfolios
- Collaborate with technical teams to ensure solution fit and implementation quality
- Monitor client health metrics and proactively address risks
- Facilitate executive-level reviews and business planning sessions
- Translate client needs into product and service requirements
- Support sales initiatives while maintaining a trusted advisor position
- Coordinate cross-functional teams to deliver integrated client outcomes
- Maintain deep understanding of Microsoft's technology roadmap
- Advocate for client feedback internally to influence product development
- Track and report on key performance indicators and account progress
- Ensure alignment between client objectives and platform capabilities
- Manage renewal and upsell processes in collaboration with sales
- Build trust through consistent delivery and strategic insights
- Stay current on industry trends impacting client operations
- Enable clients to achieve measurable business outcomes
- Serve as escalation point for critical client issues
- Foster long-term relationships grounded in value creation
- Promote best practices in technology adoption and governance
- Support onboarding and on-going enablement activities
- Drive adoption of new features and services
- Balance client needs with operational feasibility
- Contribute to account planning and quarterly business reviews
Compensation
Competitive salary with performance-based incentives
Work Arrangement
Hybrid work model with flexibility based on location
Team
Part of a global client success organization focused on enterprise technology adoption
Why This Role Matters
- You will play a key role in shaping how large organizations adopt and benefit from Microsoft technologies.
- Your work directly impacts client satisfaction, retention, and long-term growth.
- You’ll bridge business and technology to deliver measurable outcomes.
What to Expect
- Regular engagement with senior client leaders and technical teams.
- Quarterly business reviews and strategic planning sessions.
- Collaboration with product, engineering, and support teams.
- Travel to client sites and internal meetings as required.
