About the Role
This position is responsible for building and maintaining executive relationships with enterprise customers, driving platform adoption, expansion, and retention through trusted advisory partnerships.
Responsibilities
- Lead executive-level discussions with enterprise decision makers
- Drive platform adoption and usage across client organizations
- Identify expansion opportunities within existing customer accounts
- Collaborate with customer success teams to ensure value delivery
- Negotiate contract renewals and upsell initiatives
- Develop deep understanding of client business objectives
- Serve as primary point of contact for strategic accounts
- Coordinate cross-functional resources to address client needs
- Present platform capabilities in alignment with business outcomes
- Track and report on customer health and engagement metrics
- Advocate for customer feedback within product development channels
- Manage complex sales cycles with multi-stakeholder environments
- Deliver quarterly business reviews with client leadership
- Ensure alignment between client goals and platform functionality
- Support go-live and post-implementation adoption phases
- Maintain accurate forecasting and pipeline documentation
- Address contractual and commercial discussions professionally
- Promote best practices in platform utilization
- Monitor competitive landscape and client market dynamics
- Escalate critical issues using internal support protocols
- Drive customer retention and minimize churn risk
- Facilitate executive onboarding and stakeholder alignment
- Leverage data insights to guide client strategy sessions
- Balance revenue targets with long-term relationship goals
- Maintain up-to-date knowledge of industry use cases
Compensation
Competitive salary and performance-based incentives
Work Arrangement
Hybrid
Team
Global sales organization focused on enterprise clients
Why This Role Matters
Enterprises are seeking ways to automate decision-making at scale, and this role directly enables clients to realize value from intelligent systems. The individual in this position bridges business strategy and technology execution, ensuring long-term success.
Growth Opportunity
This role offers direct exposure to C-level stakeholders and participation in shaping client evolution. High performers will have pathways to leadership roles within the customer-facing organization.
Available for qualified candidates
