Responsibilities
- Driving operational excellence that strengthens client relationships, improves responsiveness, and delivers a scalable high-quality client experience across key accounts
- Leading the operational system that underpins delivery - spanning budget stewardship, controls and governance, tools and workflow discipline, and the practical ways of working that ensure campaigns and programmes execute with accuracy and confidence
- Working in close partnership with Client Leaders, Finance, Activation and Media Capability to ensure client operating models are robust, fit-for-purpose and consistently applied across markets
- Ensuring transitions, onboarding and transformation land smoothly with minimal disruption
- Playing an important role within the Client Operations community across PHD EMEA, strengthening capability, consistency and reusable operational best practice
- Enabling the handling of infinite complexity through advanced automation, AI agents, integrated data & tech solutions, and meticulously codified processes
- Ensuring the successful delivery of Dyson’s new operating model and transformation commitments
Requirements
- 10+ years of experience in client operations, agency operations, delivery governance or operational leadership within a complex, multi-market environment
- 5+ years of leadership experience in operations or client operations
- Strong understanding of media workflows, financial operations and delivery models
- Proven ability to design, embed and govern operational processes at scale
- Comfortable making decisions in ambiguous, multi-stakeholder environments
- Strong client credibility and calm executive presence
- Pragmatic, outcome-focused mindset with a bias toward simplification and clarity
- Proven capability to inspire, motivate, and guide teams through organisational change
- Highly developed skills in building consensus and influencing senior leaders, clients, and internal teams
Work Arrangement
Remote (Country)
