Responsibilities
- Lead the client for the output from the agency, both in terms of RTB and BAU activity.
- Understand all the elements of a client’s business and how we can support their growth.
- Have a full knowledge of the overall plan and be there to support the internal teams and client as they require in its delivery.
- Ensure teams collaborate and always champion unrivalled work for our clients.
- Have strong commercial knowledge and ensure all financial interactions with the client (PO’s etc.) are smooth and accurate.
- Stretch yourself beyond the safe and be a part of agency growth through new business.
- Be the active voice of the client in the agency, working with all specialists in the matrix to ensure the team deliver against the brief and with the agreed scope of work.
- Always be looking to make our latest delivery better than the last, challenging the norm and the same – through collaborating across the agency and being aware of latest developments within Wavemaker and the client’s category.
- Spot and convert opportunities.
- Have a full understanding of the SOW for every client and understand how Wavemaker can add value through the engagement of specialist services.
- Understand the core client KPIs and always look for opportunities for Wavemaker to support and deliver against them.
- Have full knowledge of all deliverables within a SOW and profitability of the client within this.
- Have full oversight of all financial elements of the client relationship and work quickly to resolve problems – seeking support as required to resolve quickly and accurately.
- Have a strong working relationship with the agency’s commercial team and an appreciation of financial data sensitivity.
- Have full control and responsibility for accurate forecasting - meeting all internal deadlines.
- Be an active participant in new business pitches, stretching yourself outside your comfort zone.
- Take responsibility for smaller scale pitches and use your experience to help develop appropriate operating models.
Requirements
- Client Leadership experience
- Understanding of how an agency operates, its positioning and product offerings and how it works with clients
- Understanding of how your client’s business, or category, operates
- Ability to solve problems, sometimes tackling them proactively before they become an issue
- Ability to harvest insight from data that can be beneficial to a client’s business
- Ability to be a trusted adviser for senior marketeers within client organisations
- Ability to understand how and when to engage core specialisms across Wavemaker
- Ability to collaborate more widely with partner agencies and industry partners
- Responsibility for your client’s overall experience during their time at Wavemaker
- Ability to deliver information and opinions succinctly to garner support
- Consideration and sympathy to the views of those around you
- Adaptation of communication style accordingly
Work Arrangement
Hybrid — UK
Additional Information
- This is a UK based role and requires individuals to have the right to work in this location
- Hybrid approach, with teams in the office around four days a week
- If you require accommodations or flexibility, please discuss this with the hiring team during the interview process
