Responsibilities
- Develop and nurture strong, trusted relationships with key stakeholders at all client levels, including brand managers, media managers, and senior leadership on their portfolio.
- Act as the primary connection and driver of client and agency relationships on their portfolio, translating client vision and strategic objectives into tangible action plans and operational success.
- Proactively identify opportunities to solidify the agency's value as an indispensable partner.
- Serve as a client visionary on your portfolio, bringing a highly valued perspective based on a deep understanding of their business, issues, and opportunities.
- Manage senior relationships between clients and brand partner agencies (e.g., Creative, PR, media owners) to achieve integrated solutions.
- Effectively manage client expectations, addressing concerns promptly, and consistently exceeding expectations.
- Own and lead communication and updates on media trends, landscapes, and thought leadership.
- Write an insight piece on a quarterly basis that is shared with clients.
- On a monthly basis, drive and present innovative media solutions to clients.
- Direct and guide teams to deliver high-quality client deliverables on time and within budget.
- Oversee the entire client service process, from initial brief reception to campaign execution and post-campaign analysis, ensuring adherence to established workflows and quality standards.
- Lead the annual and/or campaign strategy briefing process, overseeing internal coordination (including creative agency involvement) and client presentations.
- Work with the Strategic Lead to review and provide feedback on strategic outputs generated by the Strategy team, ensuring alignment with client objectives and brand vision.
- Take responsibility for maintaining the quality of contracted services and ensuring client satisfaction with agency work.
- Track and course-correct service and operations of delivery across the portfolio.
- Oversee client budgets, ensuring accurate forecasting, meticulous tracking of expenditures, and timely reporting.
- Negotiate favorable rates and contracts with media vendors, securing cost-effective solutions.
- Work closely with the Investment Lead to monitor all values delivered to clients on a monthly basis (e.g., commitments, deals, discounts, make-goods) and present this back to clients.
- Be cognizant of and mitigate any financial risks for the client and business within the portfolio.
- Oversee the timely and accurate delivery of post campaign analysis with both quantitative and qualitative insights.
- Ensure adherence to all financial processes, including accrual submissions and PO receipt, as per client and internal deadlines.
- Proactively lead, inspire, and motivate a high-performing team, fostering a collaborative and supportive environment.
- Provide clear direction and guidance, ensuring team members have clarity around business objectives and goals.
- Mentor and develop team members, identifying growth opportunities, implementing necessary training, and recognizing achievements.
- Manage team workload and resources, ensuring projects are delivered on time, within budget, and to the highest standards.
Requirements
- Must have digital and automotive experience
