Responsibilities
- Acquiring data, performing routine data updates, and configuring user access
- Providing client assistance by handling support emails and phone inquiries
- Identifying and resolving technical issues reported by clients
- Guiding clients through onboarding processes and delivering training sessions
- Maintaining and updating client-facing materials, including training resources and user guides
- Collaborating with clients to define, develop, and implement custom data requests
- Delivering additional consulting services such as in-person workshops and advanced training sessions
Work Arrangement
Remote (Country) — Poland
Other
- Candidates will work under a B2B contract arrangement
- During the initial onboarding phase, typically lasting 1 to 3 months based on experience, working hours are set from 10 a.m. to 6 p.m., Monday to Friday, with rare exceptions for special cases
- After onboarding, work hours will include weekends and overnight shifts on a rotating schedule with established patterns
- Following successful onboarding and training, the role will involve out-of-hours support for processes running outside the standard support windows managed by UK and US teams
- Support duties will cover a range of tasks, from responding to user requests to troubleshooting production issues and generating custom analytical outputs
