Responsibilities
- Review and explain coverage details and the claims process to customers.
- Set reserves for anticipated expenses and arrange vehicle inspections and rental authorizations.
- Address customer inquiries and concerns throughout the claim process to ensure satisfaction and retention.
- Utilize various communication methods (phone calls, emails, texts, letters) to obtain information from involved parties, including witnesses.
- Review law enforcement reports and seek out additional evidence (dash cam, surveillance video) to assess the facts of loss and determine liability.
- Identify and escalate high-risk files with significant indemnity exposure or suspected fraud to supervisors for further review or investigation.
- Analyze medical records to evaluate, negotiate, and settle moderate bodily injury claims with legal counsel for represented claimants and unrepresented parties.
- Serve as the primary point of contact for customers, coordinating with other departments to ensure a smooth claims experience and complete customer satisfaction.
- Collaborate with a team to address the needs of shared customers when necessary.
Requirements
- Ability to work during specified hours: Monday through Friday from 8:00am-4:45pm PST.
- Must have a dedicated workspace free from distractions for remote work.
Benefits
- 8 weeks of paid training.
- Consistently recognized for achievements and culture, including Forbes award of being one of America's Best Midsize Employers for 2026.
Work Arrangement
Remote (Worldwide)
Team
Structure: Claims team
Additional Information
- Training consists of 8 weeks of paid training, Monday through Friday from 8:00am-4:45pm PST.
- After training, fixed schedule of 40 hours per week, Monday through Friday from 8:00am-4:45pm PST.
- An in-person interview may be required during the hiring process.
- Work from home position requiring a dedicated workspace free from distractions.
