London, United Kingdom (hybrid) Hybrid Full-time

Lassie is hiring a Claims Handler

Responsibilities

  • Process and evaluate pet insurance claims with fairness and accuracy.
  • Respond to customer inquiries via chat, email and phone.
  • Help pet parents understand policies and coverage with clarity.
  • Work with internal teams to improve the customer journey.
  • Keep accurate records in our systems for seamless operations.

Work Arrangement

Hybrid — London

Job Details
Location London, United Kingdom (hybrid)
Work mode Hybrid
Employment Full-time
Department Other
Category other
Posted 16 days ago
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About company
Lassie logo
Pet owners have been stuck for too long with slow claims, confusing policies, and providers that treat their pet like a policy number instead of a member of the family. Lassie is the opposite: fast, transparent insurance built around the pet and the people who love them. We've raised $75M in Series C, we're live in Sweden, Germany, France and the UK, and we're just getting started. As a fast-growing scale-up, we hold ourselves to a high bar: real ownership, fast execution, and decisions made like the business depends on them, because it does. Three values shape how we work: Speed Machine - we move while others hesitate, Packed with Passion - we show up with energy, heart, and purpose, Copied Since 2021 - we don't follow trends, we create them. We look for people who already work this way: people who care deeply, deliver fast, and want to help set the standard the rest of the industry ends up following.
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